Returns & Exchanges
At SOPHIA MAE, we want you to be completely satisfied with your beauty ritual. If you are not happy with your purchase, we offer a 30-day window for returns on products in their original, unopened condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Safely pack the items in their original packaging to ensure they are protected during transit, including the packing slip provided in the portal.
Ship With Ease
Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of generating the label.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing