Frequently Asked Questions
Everything you need to know about your SOPHIA MAE experience.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened.
Are SOPHIA MAE products cruelty-free?
Yes, we are committed to ethical beauty. All SOPHIA MAE products are 100% cruelty-free and are never tested on animals.
Do you offer international shipping?
We currently ship to a wide range of countries globally. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I find the right shade for my skin tone?
You can use our online Shade Finder tool or contact our beauty experts via live chat for a personalized consultation to find your perfect match.